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How to Negotiate a Lower Comcast Xfinity Bill

Last updated: January nine, 2022

Comcast, or "Xfinity" as they like to call themselves these days, had thrown me for a bit of a loop lately. The live-conversation method had always worked for me in getting discounts and promotions on Comcast services, but lately they've been sticklers.

I had written a very old post on Get Rich Slowly in the past that highlighted how to cut your Comcast bill – and gave the actual conversation transcript that cut my cost by 33%. That mail service is outdated, and few accept had much luck with their alive chat team in recent years. Perhaps Comcast management read that post and decided to "toughen upwardly" the live chat team?

Sure, I could go rid of cablevision completely. But, I love live sports and discover enough educational value in other programming. And stacking streaming packages tin cost simply as much, if non more, than cable TV these days. So, I decided to go back to my onetime method of getting a Comcast disbelieve – a proficient ole' style negotiation by phone.

Before I go into the negotiation and what the result was, I'll first highlight what my package and toll was (mail service 2-yr contract expiring):

Digital Basic Cable with Hard disk drive DVR: $ninety/month (full toll)
Boom Cablevision Internet (300 Mbps): $40/month (discounted)

Total price: $130 per month (+ another $25 or so for other related fees).

Notation: Comcast frequently changes their speeds and packet pricing, and so inquiry what the electric current offerings are in your area, and substitute in the script. It'southward the technique that works, not the pricing specifics.

How to Cutting your Comcast Bill: Step-past-Step Telephone Script

I'll at present walk y'all step-by-step how I was able to get that downward to $xc per calendar month.

1. I picked up the telephone and called Xfinity customer service number @: ane-800-934-6489 (1-800-XFINITY).

ii. I state ("disconnect service") when prompted by the automated vocalisation prompts.

This should get you lot connected to an Xfinity loyalty or memory specialist, who have a niggling more power to offer discounts than other customer service reps.

3. I atomic number 82 my negotiation with the competition.

Comcast fears losing customers to AT&T U-Poetry, who is offer up some great discounted packages to new customers.

My give-and-take was about identical to this – and this Comcast script has reportedly worked well for hundreds of readers:

Me: I'd similar to discontinue my service.
Comcast Rep: OK, may I ask why?
Me: Because I need to lower my bill and AT&T U-Verse is now available in my neighborhood and has some great offers for me, including fiber cyberspace and cable for under $90.
Comcast Rep: OK. Well AT&T doesn't offer as many Hd channels, but I can look to see what kind of package nosotros may be able to offering you.
Me: OK, I'll hear yous out.
Comcast Rep: OK, then we take a new offer where y'all can requite y'all the same cost as a new customer, with a ii-yr contract: $79.99 for Blast 250 Mbps and Starter cablevision with 140 channels. There is also a $x/month DVR fee.
Me: Are you able to cutting the DVR fee?
Comcast Rep: Now you can cut the Xfinity HD DVR and set tiptop box fee, but you demand to stay nether 20 hours of programming recorded. If y'all don't want a DVR, at that place is a $vii.fifty/month set up-tiptop box fee per device (note: now $8.50 for the get-go device), but you tin can get rid of that by using a Roku with the Xfinity Stream app, Amazon Fire, or sure smart TVs. You can also sign up for eco-bill and get a disbelieve there. Later on all of that, your price would be $93 with a ii-yr contract.
Me: Are you certain you don't have whatever cheaper packages?
Comcast Rep: Yes.
Me: OK, please make the switch.
Comcast Rep: OK, should nosotros add on Xfinity Vocalization too?
Me: No cheers (I have Ooma digital phone service, and information technology's free).

Score another ane versus Comcast's dreaded customer service.

4. I Saved 34%!

I was able to cut $47 (34%) off my cablevision/net package, while getting the same channels and aforementioned internet speeds. Over two years, this will salve me $1,128, and so I will negotiate a new two-yr contract over again, or switch to U-Verse.

v. Stay Congenial

I want to point out that I was friendly, nonetheless confident with the service rep. Information technology may sound cliche, merely treat others every bit y'all would want to exist treated and you lot will get better results. Act similar a jerk, and y'all'll strike out.

Notation: I also previously got rid of the Comcast modem fee by purchasing my own modem and router – saving me some other $14 per calendar month (yes, Comcast has recently raised their modem rental price). This is something you lot 100% must practise besides.

I would recommend replacing your Xfinity xFi modem by pairing a Motorola MB8611 modem and TP-Link AX1800 router if I were ownership today (see the manufactures linked to just higher up for a total list of practiced modem/router options). This setup offers the aforementioned speeds and pays for itself in simply over a year (saving $168 per year), and and so it's free for as long as they live!

I've also written more broadly on how to get rid of your ISP modem rental fee (if you're not a Comcast customer).

Cut your Comcast Xfinity Bill Discussion:

What did your Comcast negotiation wait like? How much did you save and how did you get information technology?
Comcast CSR's: Now is your chance to tell all! How can customers get the best deals and how does Comcast set up these policies (retention specialist can negotiate/others cannot). Please share! (you'll remain anonymous, of course)

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